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QualitiAmo - Stefania
Moderatore
Registrato: 16/09/07 18:37
Messaggi: 26601
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Slender Man
M.A.S.P.
Registrato: 20/04/12 14:28
Messaggi: 3222
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 Inviato: Mar Ago 28, 2012 10:44 am Oggetto: |
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What are your most practical tips for surviving an external audit?
- the night before, refresh with bright paint all yellow and red lines in the shopfloor.
How do you train your people to speak with auditors?
- When asked a closed question, check QM's facial expressions and mirror them in details. When asked an open question, try saying "I do what is requested in the Quality Manual". If it does not work, try "I call for help from my supervisor". If it still doesn't, play possum.
_________________
"It's my way, or the highway." (James Dalton, Esq.)
"Manly hearts to guard the fair" (Job Description) |
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QualitiAmo - Stefania
Moderatore
Registrato: 16/09/07 18:37
Messaggi: 26601
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Quality
Motivatore
Registrato: 26/09/08 15:13
Messaggi: 3369
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| Inviato: Mar Ago 28, 2012 11:56 am Oggetto: |
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| QualitiAmo - Stefania ha scritto: | | Slender Man ha scritto: | | play possum. |
This is a great idiomatic expression! Do you (not Slender Man, of course...) know what does it mean? |
No, I don't. Now I've checked by Google and I've understood... I agree, it's a very great idiomatic expression
| QualitiAmo - Stefania ha scritto: | What are your most practical tips for surviving an external audit?
How do you train your people to speak with auditors? |
Nothing. No pratical tips, surviving it's not our target.
Our people has no specific training to speak with auditors.
_________________
Se lo puoi sognare, lo puoi fare. |
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Portello
Qualfista
Registrato: 29/09/09 15:03
Messaggi: 1594
Residenza: Barcellona
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| Inviato: Mar Ago 28, 2012 11:56 am Oggetto: |
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In common way I say the true.
Generally this behaviour arise any light non confomrity but stop the auditor to deep drilling to find worst problems...
Anyway for questions posed to floor workers, they turn your eyes to me with concerned face and I invite them simply to show what they do.
_________________
Portello
Più è semplice, meglio è |
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KK
King of Kuality
Registrato: 23/04/09 14:36
Messaggi: 10266
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| Inviato: Mar Ago 28, 2012 1:57 pm Oggetto: |
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Please, forgive me but today I'm doing an internal audit in special processes area so I cannot be more present....
Please, don't write so much, in way that I can read everything quckly 
thx
EDIT: PS I love you everyone!   |
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QualitiAmo - Stefania
Moderatore
Registrato: 16/09/07 18:37
Messaggi: 26601
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KK
King of Kuality
Registrato: 23/04/09 14:36
Messaggi: 10266
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| Inviato: Mar Ago 28, 2012 2:14 pm Oggetto: |
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| Slender Man ha scritto: |
- When asked a closed question, check QM's facial expressions and mirror them in details. When asked an open question, try saying "I do what is requested in the Quality Manual". If it does not work, try "I call for help from my supervisor". If it still doesn't, play possum. |
You are a genius!
ROTFL!  |
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Quality
Motivatore
Registrato: 26/09/08 15:13
Messaggi: 3369
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| Inviato: Mar Ago 28, 2012 2:18 pm Oggetto: |
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| KK ha scritto: | | Please, forgive me but today I'm doing an internal audit in special processes area so I cannot be more present.... |
Dear KK,
we are not interested about your excuses, nor on the level of speciality of your processes.
You are Quality Manager so do not bore us with a list of your daily problems, but join the Band telling your solutions ...
_________________
Se lo puoi sognare, lo puoi fare. |
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KK
King of Kuality
Registrato: 23/04/09 14:36
Messaggi: 10266
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| Inviato: Mar Ago 28, 2012 2:21 pm Oggetto: Re: (Esercizio di inglese) Share with us your audit tips! |
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| QualitiAmo - Stefania ha scritto: | | What are your most practical tips for surviving an external audit? |
Show to them self-confident when you answer their questions, even if you are inventing the answer to cover some fails in your processes.
Possibly, answer showing records.
Be honest.
| QualitiAmo - Stefania ha scritto: | | How do you train your people to speak with auditors? |
I usually ask them to be calm, honest and show just what they do daily. |
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Quality
Motivatore
Registrato: 26/09/08 15:13
Messaggi: 3369
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| Inviato: Mar Ago 28, 2012 4:14 pm Oggetto: |
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What I normally tell to my people is that the external audit is an opportunity to get feedback, remarks and, why not, nonconformities from and external and qualified point of view.
So, do not loose the opportunity to get value trying to make a theater...
Our target is to get added value from the external audit even if this added value arrives through nonconformities.
_________________
Se lo puoi sognare, lo puoi fare. |
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Portello
Qualfista
Registrato: 29/09/09 15:03
Messaggi: 1594
Residenza: Barcellona
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| Inviato: Mar Ago 28, 2012 4:33 pm Oggetto: |
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Me and KK: the integrity side of QualitiAmo
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Portello
Più è semplice, meglio è |
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Quality
Motivatore
Registrato: 26/09/08 15:13
Messaggi: 3369
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| Inviato: Mar Ago 28, 2012 4:42 pm Oggetto: |
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| Portello ha scritto: | | Me and KK: the integrity side of QualitiAmo |
Why?
_________________
Se lo puoi sognare, lo puoi fare. |
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QualitiAmo - Stefania
Moderatore
Registrato: 16/09/07 18:37
Messaggi: 26601
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bagaroz
Forumista di Alta Qualità
Registrato: 23/08/11 11:37
Messaggi: 866
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| Inviato: Mar Ago 28, 2012 7:05 pm Oggetto: |
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My boss normally told us to pay attention to say only what is written on the manual. Actually I prefer not telling nothing special, in my opinion an external (or internal) audit is an occasion to prove how we work.
If we had not do properly some work the auditor will help us to improve our procedures |
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